FireVPN Privacy Policy

The Company, AppSmartz is committed to protect your (user’s) privacy. The company collects the only data, which is required to maintain its service.

This Privacy Policy (Policy) narrates the manner, how the company (hereinafter referred as We, our, us) collects, uses and shares your data for using its websites services and applications (collectively FireVPN). This Policy does not apply to the data sent by the user and /or receive from third party websites through FireVPN.

Data

We collect IP address, Device Operating system (DOS), Manufacturer and model of Device and Language of the device App version to maintain the services by FireVPN.

We do not collect the personal information like name, email, phone number and information of your data logs like, browsing history, traffic destination, data content and DNS queries of a user to share with you other options, to know your choices.

You may withdraw your consent to our use of your email address for the above purposes.

  1. Data necessary for us to maintain the service quality of FireVPN

    We collect the following data related to your use of FireVPN:

    1. Data related to versions of FireVPN: we collect data related to your version of FireVPN. This allows us to efficiently identify and eliminate technical issues that you may face.
    2. Data related to VPN connection: we collect abstracted data related to your use of FireVPN. This would include success of VPN connections, VPN location you connected to, your country, and your internet service provider. You cannot be identified from this abstracted data.
    3. Amount of data transferred: we collect the aggregate sum of data transferred to ensure that individual users do not use excessive data at the expense of other users’ experience.
    4. Anonymous data for network diagnostics, study and analysis: We collect anonymized data to operate FireVPN, including diagnostic data such as VPN connection failures, speed test data, and crash reports.

      5. We obtain your data to deliver the best possible network experience to you. We need your data to provide you the high-quality services. We analyze your data and keep the same secure.

      Our software may send the diagnostic data to a third party analytics provider for the purpose of identifying connection errors and possible bugs in our application.

      We being law abiding are bound to share your data, if required to the law enforcement agencies/offices/courts even without notice to you.

  2. USE OF DATA

    1. On registration with us by you via your email, we authenticate your use of FireVPN by making you a unique identifier. This unique identifier, without reference to other data, identifies you through your device identification code. The purpose of the unique identifier is to determine the level of service you have signed up.

      2. We do not use any other forms of your data to verify your identity.

    2. We use your data to understand and analyze your use of FireVPN to develop new products, services, features, and functionalities for you.
    3. We use the data related to your FireVPN usage to perform internal operations necessary to maintain services of FireVPN. This includes operational troubleshooting, conducting data analysis & activity trend analysis.
    4. We may use the data for service providers and third-party vendors to provide and market FireVPN.
    5. Your data may be used resolve customer support issue/s. For example, we may investigate and address concerns, monitor and improve our customer support, respond to your questions and feedback, and inform you of suggestive steps to resolve certain regular customer issues. We may communicate with you to provide updates relating to FireVPN, and for marketing & promotional purposes.

  3. SHARING AND TRANSFER OF DATA

    1. We use and share your data with our partners in aggregated or anonymized form that cannot be used to identify individual users.
    2. We share and transfer your anonymized statistics and analytical data for network diagnostics.
    3. Your data may be disclosed and otherwise transferred to potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership.
    4. With your consent and instruction, we may share your data.
    5. We may process your data to any countries in which we engage service providers. You hereby acknowledge the transfer of your data outside of the country where you reside. We will ensure that your data is well protected before the transfer.
    6. We being law abiding are bound to share your data, if required to the law enforcement agencies/offices/courts even without notice to you

  4. SUBSCRIPTION

    1. The services of the FireVPN are free to the users except the premium services desired by the user. A user cannot claim any benefit, if it occurs to the FireVPN from the use of FireVPN services either free or premium by the user.
    2. While purchasing a premium service, the FireVPN does not ask the user to share/give any type of account details
    3. Users may purchase the premium service through App or other other channels of FireVPN. While purchasing the premium services through iOS or Android Apps, the payments will only be processed by Apple or Google, as applicable. FireVPN accepts various forms of payment, as specified during sign-up. Tax/es,if any, will be levied on the premium services from the user. The premium will be charged in the currency of the country of the user OR as convenient to Apple or Google.
    4. From time to time, FireVPN in its sole discretion may offer trials of Subscriptions for a specified period free-of-charge or at a reduced rate (“Trial”). The length of any Trial may vary. Trials may be offered for new and certain former Subscribers only. FireVPN may also withdraw or modify any Trial at any time without prior notice and with no liability, to the greatest extent permitted under the law.
    5. The first day following the end of Trial or, if the user is not eligible for a Trial, then the day of purchase of premium service by the user shall be the first day of billing cycle (“Billing Date”). Applicable premium will be charged automatically on the first day following the end of the Trial period, on a recurring monthly or annual basis, unless the user cancels the applicable subscription before the end of the Trial.
    6. FireVPN may re-launch the premium service/s for the cost more than being paid earlier, but the existing users having premium services will not be charged more than they are paying.
    7. Subscription will be renewed automatically on completion of earlier billing cycles. No subscription is allowed to cancel or refund, once paid. However, the premium services may be cancelled any time in the month and the same will be effective only from the first day of the next billing cycle.
    8. On failure to pay the renewal subscription fee, premium services will be deactivated with immediate effect.

  5. SECURITY MEASURES

    1. We implement robust security measures to protect your data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. We ensure the security of our computer networks and sound adoption of control measures. Access of our staff to your data is restricted to a strict need-to-know basis.
    2. We take data security very seriously and take all steps reasonably necessary to secure your data (whether technical, physical, or administrative). However, no company can guarantee the absolute security of internet communications. By using the Services, you expressly acknowledge that we cannot guarantee the security of any data provided to or received by us through the Services and that any information received from you through the website or our Services is provided at your own responsibility

  6. THIRD PARTY SERVICES

    You may access other third party services while using FireVPN. We shall not be held responsible for the privacy policies and/or practices of these third party services. You are encouraged to carefully review their privacy policies.

  7. ADVERTISING

    1. For free FireVPN, we work with third party advertising partners to offset the cost of providing our services. We do not target advertisements based on your data. We do not share or use your data in connection with third party advertisers without your prior consent.
    2. Third party advertising partners may set and access their own cookies, pixel tags, and similar technologies on our services, and may otherwise collect or have access to data about you which they may collect over time and across different online services.

  8. CHILDREN’S PRIVACY

    A user is allowed to use our app as per the rating of FireVPN approved by International Age Rating Coalition (IARC)subject to the strict compliance of the law of the State/Country with regard to the age of user.

    On information of use of our services by a kid less than the permissible age, we will block such user from using our services with immediate effect and without the notice of such user.

    The parents/guardians are strongly recommended to observe and monitor the child user less than the permissible while using our services.

  9. GDPR

    You are suggested to retain a copy of information you provided to us for updates, if any. We consider that whatever information you have provided to us is correct information delivered by you voluntary with your free consent.

    You can get your information changed in our record by asking FireVPN for the same.

    You are hereby informed that our data partners (third parties) may have control over your information. You can obtain the details and opt out of the sharing of your personal information to third parties for any purpose by contacting us at support@firevpnapp.com.

    Some of your information and processing thereof is mandatory for FireVPN to provide the services, failing which FireVPN’s functionality, services and its features can be affected. Your actions may force FireVPN to cease providing services, when you ask for the modification of any mandatory information, we may be unable to continue providing FireVPN services for you AND if you request limit to mandatory process for FireVPN, or you object to such processing AND if you withdraw your consent or ask for the deletion of your information.

    We will not use your identity document provided at the time of your registration with us except for processing your request for access to FireVPN.

    The European Union's General Data Protection Regulation (“GDPR”) requires that we provide notice in a specific way to our European users about their privacy rights

  10. CCPA

    The California Consumer Privacy Act of 2018 (CCPA) permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has collected, shared with, and/or sold to third parties for a business or commercial purpose during the immediately preceding calendar year.

    As a Californian consumer, you also have the right, at any time, to opt out of any type of selling your personal information.

    Please note that we do not sell your personal information to provide FireVPN or our services described in this Privacy Policy. Our partners and providers who work with us may have access to your personal information in order to provide you with the services within the limits and throughout the duration of our agreement, but they cannot reuse your personal information for any other purposes. Our contracts are strictly drafted to protect your personal information and your privacy rights.

  11. Your Brazilian Privacy Rights

    If you are located in Brazil, then you are also bound to Brazilian Data Protection Law.

  12. CHANGES TO THIS PRIVACY POLICY

    To ensure compliance with applicable laws, this Privacy Policy may be modified from time to time without prior notice to you. Your continued use of FireVPN constitutes your acceptance of our Privacy Policy. Changes to this Privacy Policy will be posted on our websites.

  13. INTERNATIONAL DATA TRANSFERS

    Innovative is a global business. We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.

  14. Disclaimers

    We will strive to prevent interruptions to the Site and the Service. However, these are provided on an 'as is' and 'as available' basis, and we do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or Service, or their suitability for any particular purpose. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, warranties of merchantability or fitness for a particular purpose, or non-infringement. We do not make any warranty that the Service will meet your requirements, or that it will be uninterrupted, timely, secure, or error free, or that defects, if any, will be corrected. You acknowledge that you access the Site and the Service at your own discretion and risk.

    The Site may contain links to third party websites ('Third Party Websites'). Access to Third Party Websites is at your own risk, and FireVPN is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on Third Party Websites. These links may also lead to Third Party Websites containing information that some people may find inappropriate or offensive. The Third Party Websites are not under the control of FireVPN and, as such, FireVPN is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third Party Website. The inclusion of any links to Third Party Websites on the Site are provided solely as a convenience to you and does not imply an endorsement or recommendation by FireVPN of any third party resources or content. FireVPN is not responsible for any form of transmission received from any link, nor is FireVPN responsible if any of these links are not working appropriately. You are responsible for viewing and abiding by any privacy statements and terms of use posted in connection with Third Party Websites, and these Third Party Websites are not governed by this Agreement.

    We do not control, nor are we responsible for, any data, content, services, or products (including software) that you access, download, receive or buy while using the Service. We may, but do not have any obligation to, block information, transmissions or access to certain information, services, products or domains to protect the Service, our network, the public or our users. We are not a publisher of third-party content accessed through the Service and are not responsible for the content, accuracy, timeliness or delivery of any opinions, advice, statements, messages, services, graphics, data or any other information provided to or by third parties as accessible through the Service.

    VPN service coverage, speeds, server locations and quality may vary. FireVPN will attempt to make the Service available at all times. However, the Service may be subject to unavailability for a variety of factors beyond our control including but not limited to emergencies, third party service failures, transmission, equipment or network problems or limitations, interference or signal strength, and may be interrupted, refused, limited or curtailed. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Service or communications services or networks. We may impose usage or service limits, suspend service, or block certain kinds of usage in our sole discretion to protect users or the Service. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.

    FireVPN does not as a matter of ordinary practice actively monitor user sessions for inappropriate behavior, nor do we maintain direct logs of customers Internet activities. However, FireVPN reserves the right to investigate matters we consider to be violations of these Terms. We may, but are not obligated to, in our sole discretion, and without notice, remove, block, filter or restrict by any means any materials or information that we consider to be actual or potential violations of the restrictions set forth in these Terms, and any other activities that may subject FireVPN or its customers to liability. FireVPN disclaims any and all liability for any failure on its part to prevent such materials or information from being transmitted over the Service and/or into your computing device.

  15. Governing Law

    We are governed by the Indian Law. Any dispute arising from the averments of present policy, the same shall be referred to the Sole Arbitrator appointed by the Company under the provisions of Arbitration & Conciliation Act 1996 in force. The place of Arbitration shall be at Mohali, Punjab and (India) and its language will be English.

  16. Customer Support

    For any grievance, the customer support of the company may be contacted at support@firevpnapp.com.